CSAT Score (Customer Satisfaction Score)
CSAT (Customer Satisfaction Score) measures immediate customer satisfaction with a specific interaction, product, or service. Typically asked as "How satisfied were you?" on a 1-5 scale. CSAT = (number of satisfied responses ÷ total responses) × 100. Average CSAT ranges from 75-85% across industries. Voice-enabled CSAT surveys achieve higher response rates (85%+ vs 10-15% for email surveys) and capture more actionable feedback because respondents elaborate naturally when speaking their satisfaction level.
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