Net Promoter Score (NPS)

Net Promoter Score (NPS) is a customer loyalty metric that measures how likely customers are to recommend a product or service on a scale of 0-10. Scores 9-10 are Promoters, 7-8 are Passives, and 0-6 are Detractors. NPS = %Promoters - %Detractors. Average NPS varies by industry: SaaS (41), Healthcare (38), Financial (44). The key insight comes from the follow-up "why" question — voice-enabled NPS surveys yield 40% more detailed qualitative responses because respondents speak their reasoning naturally instead of typing brief answers.

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    Sarah from New York created a form2 min ago

    🇮🇳

    Rajesh from Mumbai added voice input5 min ago

    🇫🇷

    Marie from Paris collected 50 responses8 min ago

    🇯🇵

    Yuki from Tokyo enabled voice in Japanese12 min ago

    🇩🇪

    Hans from Berlin created a feedback form15 min ago

    🇧🇷

    Sofia from São Paulo enabled voice in Portuguese18 min ago

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    HealthTech GmbH, Berlin

    "Voice input increased our mobile survey completion rate from 30% to 82%. Our users love speaking instead of typing."
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